QUALIFICATIONS AND JOB DESCRIPTION

JOB DESCRIPTION

 • Supporting the execution of customer services activities with both English & French speaking countries

• Managing & following up orders in from the customers

• Assure the management of the orders, information and requests coming from the customers

• Verify the product availability for the incoming calls of the customers acknowledging, recording and managing the orders of the customers and their requests about the tracking of each order

• Guarantee the customer service level by managing and programming the shipping activities

• File and update the customer master data about the clients, cooperating with Administration & Control.

QUALIFICATIONS

• Very good command of English and French

• To be able to use written and oral communication channels effectively, 

• Good knowledge of MS Office applications, 

• To be prone to cooperation and team work, 

• To be dynamic and accountable, 

• Customer oriented approach,

• Very good analytical and problem solving skills.