Process Development Intern Yemeksepeti İstanbul(Avr.)(Şişli)

Specific Knowledge, Skills and Ability Requirement:

Student of Business Administration, Industrial Engineering, Management Information Systems or relevant fields.
Being a 4th-year undergraduate student or a 1st-year postgraduate student in an accredited university in the following academic year (2020-2021).
Good verbal and written English,
Good follow-up, multitasking and outstanding communication skills,
Have sense of urgency and high energy levels with time management skills,
Data-driven approach: Analytical and able to drive analysis based on facts and performance data to deliver improvements,
Ability to work independently with minimum supervision,
Great listener and note-taker,
A clear understanding and knowledge of Microsoft Excel and Microsoft Powerpoint. Microsoft Visio is a plus,
Takes initiatives and consistently goes beyond expectations,
Excellent problem-solving skills,
Detail oriented,

Yemeksepeti is looking for a Process Development Intern to be part of Business and Process Development Team of User Experience department,

JOB DESCRIPTION

Provide analytics that will drive improvement opportunities,
Respond to ad-hoc report and Business Development requests,
Assist with Business and Process Development team to implement new projects,
Ability to establish approach to increase productivity,
Maintain and update weekly and monthly NPS reporting,
Track and update weekly and monthly Contact Center KPIs,
Create process documentation/workflows for projects and process improvement/automation,
Analyse and ensure the output of process are achieving the desired results,
Participate in user acceptance and workflow testing of completed tasks before deployment,
Create and follow-up tasks on JIRA and report bugs to relevant teams.
Support stakeholders to solve their problems on live operations.

WHAT YOU SHOULD EXPECT

A career in Turkey’s largest online food and grocery delivery platform and one of our country’s strongest corporate brands that has proudly been producing executives and leaders for the future for the last 20 years,
Chance to work and cooperate with colleagues in Delivery Hero, our parent company, in various projects and benefit from know-how and idea exchanges to pursue global industry leadership,
Giving life to many unique and challenging tech projects within platforms of the highest transaction volumes for Turkey,
Flexible working hours for you to plan your day as you wish – you can start the day between 08:00 – 10:00 am
Various online education platforms for you to sustain your professional development
Colleagues with warm smiles and good communication skills,
An orientation program for you to capture Yemeksepeti spirit with full extent and always feel like home – along with an assigned Buddy to assist you on anything you might need
A paid birthday leave to use on the day after, for you to have fun and party without any worries!